Shipping

By completing a purchase from Diva, you agree to our Shipping and Delivery Policy.

ORDER PROCESSING

Most orders are processed within 1 to 3 business days of receipt. This timeframe does not include weekends or public holidays. However, please understand that minor delays may occur, depending on the volume of orders received at any given time. Thank you for your understanding.

Orders are shipped from:

Diva Franchise Corp.

10665 Saden SR

Dallas, TX 75238

SHIPPING RATES

• USPS Standard Shipping: $5.00
• USPS Standard Shipping on orders over $25: FREE
• FedEx Two-Day Shipping: $12.00
• FedEx Next-Day Shipping: $30.00

Please note that the original shipping fee is non-refundable in the event of a return. 

SHIPPING

You can track your order at any time using the tracking number that we send you once your order has been processed and shipped.

For USPS Standard Shipping, orders are shipped via USPS, which allows us to offer fast delivery in 3 to 5 business days (excluding processing time) within the United States.

For two-day and next-day shipping, orders are shipped via FedEx. Orders must be placed Monday to Friday by 13:00 EST; otherwise, they will be processed on the next business day. Please note that FedEx delivers only Monday to Friday. In addition, express shipping is not available to post office boxes (P.O. Boxes).

*Please note that a signature is required on delivery for all orders over $300.00.

DELIVERY DELAYS

Although we do our best to ship your orders as quickly as possible, it is unfortunately difficult to guarantee exact delivery times or to accept responsibility for delays that occur in transit.

If the delivery of your order is significantly delayed, we recommend that you contact your local post office and provide your tracking number in order to expedite delivery. Unfortunately, once the parcel has been dispatched, we have no more information than you do about its whereabouts. For any delivery-related issue, please contact the carrier.

DAMAGED ORDERS

Claims for damaged products must be submitted within 5 business days of delivery. Please inspect your products immediately upon delivery. Claims must be sent to info@diva.com, together with photographs of the damaged products. Claims received more than 5 business days after delivery will not be processed.

Please keep all damaged packaging materials, including the box and all of its contents. Diva will report the issue to the carrier in order to open a damage claim. Damage claims help the carrier reimburse and replace the product. The packaging materials must be kept; otherwise, we will not be able to process the damage claim with the carrier.

HOLIDAY SHIPPING

The holiday shopping season brings a sharp increase in the number of shipments, which may overload carriers and delay parcels. At Diva, we do our best to process and ship your order quickly, but we cannot accept responsibility for delays that occur in transit during the holiday season. Please order early so that your products arrive on time.

LOST PRODUCTS

Please note that we are not responsible for lost products.

We understand that parcels can sometimes get lost in transit.

If your parcel has been marked as delivered by the carrier but you have not received it, please double-check that you entered the correct address in your original order. If there is an error, your order is most likely on its way back to us, and we will ship it to the correct address immediately.

If your address and details are correct, please check with your local post office. Once 15 days have passed since the original delivery, you will be able to submit a missing mail search request to USPS. You will need to provide us with the ID of this request so that we can assist you further. Please contact Customer Service within one month of the delivery date shown in the tracking link. Requests submitted after one month will not be accepted.

MISSING PRODUCTS

If products are missing when you receive your order, please check your order/shipping confirmation again to make sure that the missing products were actually ordered. We will gladly replace missing products with the same products originally ordered. If the missing product(s) are no longer in stock, we will review the situation on a case-by-case basis. To submit a request regarding a missing product, please contact us at info@diva.com within 5 days of delivery. Please remember to attach a photograph of the products you received, showing both the front and the back, with the barcodes clearly visible.

STOLEN PRODUCTS

 Please note that we are not responsible for stolen products.

 If your parcel has been stolen, please file a mail theft complaint with USPS and a report at your local police station.

 FAILED DELIVERY

If an order is returned to us due to a failed delivery, we will process the return of the order. Please note that shipping fees will not be refunded if the order was returned due to customer error.

INCORRECT ADDRESS

Just as it is the buyer’s responsibility to provide the correct address when placing an order, it is our responsibility to ship to the address provided to us. Please make sure that you enter the correct shipping address when placing your order.

Even if you notify us that the address is incorrect before the order is processed, please understand that it is difficult to guarantee that we will be able to amend the order in time.

Unfortunately, if a parcel is delivered to the wrong address due to an error on your part, it will be difficult for us to offer you a refund or a replacement product. If you have access to that location or can contact the person who lives there, we recommend that you contact them regarding the parcel. You may also submit a missing mail request to USPS to find out whether the parcel can be returned to you.

INTERNATIONAL CUSTOMERS

Unfortunately, we do not currently ship outside the country.